Effective use of emotional intelligence is a theme running through my #COMM8400 Business Communications classes at Conestoga College in Kitchener.

Problem solving. Crafting business reports. Working with people who are difficult to get along with. Intercultural communications. EI is a skill to employ every day, anywhere.

It’s all about knowing yourself first well so you are better able to connect well with others. In business and personal situations, I have learned the same basic empathy tactics can help us all grow into better humans.

After 30 years as a newspaper journalist, I now realize that listening attentively is my best tactic, even though it remains a challenge for me to realize when it’s time to stop talking.

I think these six rules are worth adding to my #EI toolbox:
https://www.inc.com/bill-murphy-jr/how-people-with-high-emotional-intelligence-use-check-6-rule-to-become-extraordinarily-persuasive.html

What’s the go-to tactic in your communications toolbox?