Do you have a growth mindset? Or do you fear challenge and change?
They are questions I ask students in my COMM8400 Business Communications classes each semester at Conestoga College. As I ask them to take an online quiz, I also log also answer the 20 questions myself.
My quiz result today: I have a growth mindset with some fixed ideas.
I have some work to do in my personal growth, apparently.
I notice variations in my quiz results, semester to semester. When things are going well, when I’m feeling successful, I remember having a higher growth-mindset score. When life is messier, I’m stressed and struggling, I remember I have a higher fixed-mindset score. I can’t help but note the relationship.
Dweck’s research always reminds me of the power of smart goal setting, flexible thinking and embracing imperfection. It’s time for me to read her Growth Mindset book again.
Encouraging students to develop a growth mindset for personal and career success reminds me to walk the walk myself. It’s always better for a teacher to model the effective strategies that build my personal and business communication skills.
I have control of my life when I decide to take control of my life.
I have the ability to change and learn — and learn and change.
Challenges are a good thing because they’re hard and build my problem-solving mental muscle.
Embracing failure is a powerful way for my best learning opportunities to take root and grow.
I just call it Strunk and White, but the book’s proper name is The Elements of Style.
There’s no better writing guide I’ve seen for preparing stories, speeches, news releases or pretty well any English-language business or personal communication. After 40 years of writing for money as a freelancer, newspaper journalist, editor, teacher and communications consultant, it remains a go-to reference. It offers me essential advice as I continue learning and practicing my craft.
The 95-page book is a century old and still offers rock-solid advice to be heard and understood in a noisy digital world. Write with active verbs. Use simple words where possible. Put short, direct sentences to work.
I’ll warn you: writing shorter takes longer. Creating effective written communication is hard work. There’s no app for that — yet.
There is, however, an Elements of Style rap music video.
When was the last time you received a handwritten note in your mailbox?
And, no, I’m not talking about all those “personal” advertising flyers in faux handwriting asking to buy my house. Some of them look like they are written by primary school students. Others have tiny, perfectly printed characters that reminded me of notes left behind by a serial killer in movies.
I’m talking about a genuine, handwritten thank you card. Or a personal note.
Yes, I’m talking about analog communication in a digital world.
It happened to me last month. I donated money to a local charity, and they replied with a handwritten note thanking me. Wow!
It made me feel fantastic on a day when more than 100 new emails stuffed my inbox — most of which I probably won’t read.
I read every word of this thank you, written in flowing script writing that took me back to a time before the internet, when letters, notes and cards were commonplace in my life.
Back to the farmhouse where I grew up, to when my mother with write and mail send letters to her mother in London – Ontario. When she sat at the kitchen table night after night in the first week of December, sending out Christmas cards with thought notes included inside.
Back to a time of writing essays in pencil on foolscap paper in primary school.
Back to when I started writing my class notes in a fountain pen in high school, because I enjoyed the experience.
Back to the late 1980s, when I worked at the Cambridge Reporter newspaper. I vividly remember when readers — occasionally — dropped a thank you note in the mail about a story they liked. Or offered me a story idea on paper. I don’t think I saved any of them when the paper closed in 2003, as I was waded deeper in to my bottomless email inbox.
The study found that people expressing gratitude underestimated how pleased people would be with a handwritten note. And they overestimated the potential awkwardness that someone might feel receiving a heartfelt thank-you note.
The exchange of a handwritten thank you note also brought emotional benefits to both the sender and recipient.
And it’s more than just saying thank you to a neighbours for watering your garden while you are away on holiday.
I found business coaches promoting the power of hand written thankyou cards on the business website Forbes.com. They’re highlighted as glue to build personal networks for career success.
The simple act helps both card creators and recipients, reduce the risk of suicide, because researchers believe it builds a sense of purpose and social connections. At the very least, the cards are enjoyable to create, send and receive.
Thank like you speak
But what to say? Hallmark, the greeting card company, of course, offers advice at hallmark.com. Basically, saying thank you is easy if make it easy. Be yourself.
“Writing tip: If writing a thank-you takes you back to high school and turns your writing awkwardly stiff or formal, then relax and try to write like you speak. If you’re a person who would say, “Thanks so much for watching our dog!” then say, “Thanks so much for watching our dog!” Just exactly like that.”